/* Soporte que resuelve (soporte-casos.js): árbol «¿Qué le pasa a tu escáner?», Mis casos y Panel › Casos. Blanco y negro, celular primero. */
.sc,.sc-det,.sc-plista,.sc-pfil{--sc-l:rgba(var(--tinta-rgb,255,255,255),.16);--sc-s:color-mix(in srgb,var(--tinta,#fff) 6%,var(--panel,#0B0F14));--sc-f:var(--panel,#0B0F14)}
.sc{max-width:720px;margin:0 auto;padding:8px 0 24px}
.sc-cab{margin:8px 0 16px}.sc-cab .ante{margin:0 0 4px;opacity:.7;font-size:13px;letter-spacing:.04em;text-transform:uppercase}
.sc-cab h1{margin:0;font-size:clamp(26px,7vw,36px);line-height:1.08}
.sc-eqs{display:flex;gap:8px;overflow-x:auto;padding-bottom:4px;margin-bottom:12px;scrollbar-width:none}
.sc-eq{flex:0 0 auto;display:flex;flex-direction:column;align-items:flex-start;gap:2px;padding:10px 14px;border-radius:14px;border:1px solid var(--sc-l);background:var(--sc-f);color:inherit;font:inherit;cursor:pointer;min-height:48px}
.sc-eq small{opacity:.6;font-size:12px}.sc-eq.on{background:var(--tinta,#fff);color:var(--panel,#0B0F14);border-color:var(--tinta,#fff)}
.sc-eq1{margin:0 0 12px;font-weight:600}.sc-eq1 span{opacity:.6;font-weight:400}
.sc-fallas{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}
.sc-falla{display:flex;flex-direction:column;align-items:flex-start;justify-content:space-between;gap:14px;min-height:108px;padding:14px;border-radius:18px;border:1px solid var(--sc-l);background:var(--sc-s);color:inherit;font:inherit;font-weight:600;text-align:left;cursor:pointer;transition:transform var(--dur-1,.12s) var(--curva-entra,ease),background var(--dur-1,.12s)}
.sc-falla svg{width:30px;height:30px}.sc-falla:active{transform:scale(.97)}.sc-falla:hover{background:color-mix(in srgb,var(--tinta,#fff) 12%,var(--panel,#0B0F14))}
.sc-top{display:flex;align-items:center;gap:10px;margin-bottom:10px;font-weight:600}.sc-top>span:nth-child(2){flex:1}
.sc-atras{width:44px;height:44px;flex:0 0 auto;display:grid;place-items:center;border-radius:50%;border:1px solid var(--sc-l);background:var(--sc-f);color:inherit;cursor:pointer}
.sc-atras svg{width:20px;height:20px}.sc-n{opacity:.6;font-variant-numeric:tabular-nums}
.sc-barra{height:4px;border-radius:4px;background:var(--sc-l);overflow:hidden;margin-bottom:18px}.sc-barra i{display:block;height:100%;background:var(--tinta,#fff);transition:width var(--dur-3,.3s) var(--curva-entra,ease)}
.sc-paso,.sc-form,.sc-det,.sc-fin{padding:16px;border-radius:20px;border:1px solid var(--sc-l);background:var(--sc-s)}
.sc-img{width:100%;max-height:260px;object-fit:contain;border-radius:14px;margin-bottom:14px;background:#fff}
.sc-instr{margin:0 0 10px;font-size:clamp(19px,5vw,23px);line-height:1.3;font-weight:600}
.sc-preg{margin:0 0 16px;opacity:.7}
.sc-sino{display:grid;grid-template-columns:1fr 1fr;gap:10px}.sc-sino .btn{margin:0;display:flex;align-items:center;justify-content:center;gap:8px;min-height:52px}
.sc-sino svg{width:20px;height:20px}
.sc-fuente{margin:14px 0 0;font-size:12px;opacity:.55}
.sc-fin{text-align:center;padding:28px 16px}.sc-fin>svg{width:52px;height:52px;padding:12px;border-radius:50%;background:var(--tinta,#fff);color:var(--panel,#0B0F14)}
.sc-fin h2{margin:14px 0 18px}
.sc-hechos{list-style:none;margin:0 0 14px;padding:0;display:grid;gap:6px}
.sc-hechos li{display:flex;gap:8px;align-items:flex-start;font-size:14px;opacity:.8}.sc-hechos svg{width:16px;height:16px;flex:0 0 auto;margin-top:2px}
.sc-form label[for]{display:block;margin:6px 0;font-weight:600}
.sc-form textarea,.sc-resp textarea{width:100%;box-sizing:border-box;font:inherit;font-size:16px;padding:12px;border-radius:14px;border:1px solid var(--sc-l);background:transparent;color:inherit;resize:vertical}
.sc-subir{background:var(--sc-f);display:flex;align-items:center;gap:10px;margin:10px 0 14px;padding:14px;border-radius:14px;border:1px dashed var(--sc-l);cursor:pointer;min-height:48px}
.sc-subir svg{width:22px;height:22px}
.sc-form .btn{width:100%;margin:0}
.sc-wa{display:flex;align-items:center;justify-content:center;gap:8px;margin:18px 0 0}
.sc-casos h2{margin:26px 0 10px;font-size:20px}
.sc-caso{width:100%;display:flex;align-items:center;gap:12px;padding:12px;margin-bottom:8px;border-radius:16px;border:1px solid var(--sc-l);background:var(--sc-f);color:inherit;font:inherit;text-align:left;cursor:pointer;min-height:60px}
.sc-folio{flex:0 0 auto;min-width:50px;padding:6px 8px;border-radius:10px;background:var(--sc-s);font-weight:700;font-variant-numeric:tabular-nums;text-align:center}
.sc-cuerpo{flex:1;min-width:0;display:flex;flex-direction:column;align-items:flex-start;gap:3px}.sc-cuerpo b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sc-cuerpo small{opacity:.6}
.sc-est{flex:0 0 auto;font-size:12px;font-weight:700;padding:5px 10px;border-radius:999px;border:1px solid var(--sc-l);white-space:nowrap}
.sc-est.e-esperando_cliente,.sc-est.e-abierto{background:var(--tinta,#fff);color:var(--panel,#0B0F14);border-color:var(--tinta,#fff)}
.sc-est.e-resuelto,.sc-est.e-cerrado{opacity:.55}
.sc-linea{display:flex;flex-direction:column;gap:8px;margin:12px 0 14px}
.sc-ev{display:flex}.sc-ev.mio{justify-content:flex-end}.sc-ev.sist{justify-content:center}
.sc-ev.sist span{font-size:12px;opacity:.6;padding:4px 10px;border-radius:999px;border:1px solid var(--sc-l);text-align:center}
.sc-glob{max-width:82%;padding:10px 12px;border-radius:16px;background:var(--sc-s);border:1px solid var(--sc-l)}
.sc-ev.mio .sc-glob{background:var(--tinta,#fff);color:var(--panel,#0B0F14);border-color:var(--tinta,#fff)}
.sc-ev.interno .sc-glob{background:var(--sc-f);color:var(--tinta,#fff);border-color:var(--sc-l);border-style:dashed}.sc-glob small{display:block;font-size:11px;font-weight:700;opacity:.7;margin-bottom:2px}
.sc-glob p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere}.sc-glob time{display:block;margin-top:4px;font-size:11px;opacity:.6}
.sc-adj{display:flex;flex-wrap:wrap;gap:6px;margin-top:6px}
.sc-adj a{display:grid;place-items:center;width:84px;height:84px;border-radius:10px;overflow:hidden;background:rgba(0,0,0,.2);color:inherit;font-size:12px}
.sc-adj img,.sc-adj video{width:100%;height:100%;object-fit:cover}
.sc-resp{display:flex;gap:8px;align-items:flex-end}.sc-resp textarea{flex:1;min-height:48px}
.sc-clip{width:48px;height:48px;flex:0 0 auto;display:grid;place-items:center;border-radius:50%;border:1px solid var(--sc-l);cursor:pointer}.sc-clip svg{width:20px;height:20px}
.sc-resp .btn{margin:0;min-height:48px}
.sc-interno{display:flex;gap:8px;align-items:center;margin-top:8px;font-size:14px}
/* Panel */
.sc-pfil{display:flex;gap:8px;margin-bottom:12px}
.sc-ficha{display:grid;gap:12px;padding:12px;background:var(--sc-f);border-radius:14px;border:1px solid var(--sc-l);margin-bottom:12px}
.sc-ficha div{display:flex;flex-direction:column;gap:2px}.sc-ficha small{opacity:.6}.sc-ficha a{font-size:14px}
.sc-ctrl{display:grid;grid-template-columns:1fr;gap:10px}.sc-ctrl label{display:flex;flex-direction:column;gap:4px;font-size:13px;font-weight:600}
.sc-ctrl select{font:inherit;font-size:16px;padding:10px;border-radius:12px;border:1px solid var(--sc-l);background:var(--panel,#0B0F14);color:inherit}
@media (min-width:760px){
  .sc-fallas{grid-template-columns:repeat(4,1fr)}
  .sc-ficha,.sc-ctrl{grid-template-columns:1fr 1fr}
  .sc-paso,.sc-form,.sc-det{padding:22px}
}
@media (prefers-reduced-motion:reduce){.sc-falla,.sc-barra i{transition:none}}

.sc-wa{background:var(--sc-f)}.sc-form textarea,.sc-resp textarea{background:var(--sc-f)}.sc-casos h2{text-shadow:none}
.sc-resp .btn{width:auto;flex:0 0 auto;padding-left:20px;padding-right:20px}.sc-resp textarea{flex:1 1 auto;min-width:0;width:auto}